Empowering British Business Bank with Scalable and Unified Digital Experiences
British Business Bank
The UK’s government-owned economic development bank supporting smaller businesses through loans, guarantees, and venture capital via subsidiaries including British Patient Capital.
The Challenge
The UK government announced a £365 million Future Fund: Breakthrough scheme in March 2021. British Patient Capital needed to launch the programme aligned with the Chancellor’s Budget speech under strict confidentiality and an immovable deadline. Meanwhile, BBB’s digital ecosystem was complex and inconsistent — multiple sites served different audiences creating fragmented experiences.
Our Approach
Audience-centred design clarified information needs. A modular, component-based approach enabled rapid delivery and reusability. Discovery and audit phases included stakeholder interviews, technical analysis, and content audits to streamline navigation and create a unified platform vision.
From Transformation to Optimisation
A single platform now powers the rationalised web estate with low-code editing for instantaneous publishing by non-technical editors. Decentralised publishing empowers business unit editing teams while centralised governance maintains brand, accessibility, UX, and technical oversight.
“From the outset, Coherence understood the time-sensitive, confidential nature of the project. They delivered on time and on budget with no complications.”
— Amanda Madigan, British Business Bank